Why should I become a registered user?
QUICK CHECKOUT: Super fast and easy checkout process since all of your information is already saved.
E-MAIL OFFERS: With your permission, we'll send you news about our latest styles, sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family in your personal address book.
WISHLIST: Save items you covet for later. It makes gift giving (or gifting yourself) a total cinch!
I'm having trouble working the website. Is there help?
Yes! We suggest that you start by visiting our online troubleshooting section for common questions.
If you are still having trouble, please call us and we will do our best to help you immediately. Call us at 800-573-3308 or email us at firstname.lastname@example.org.
Is the entire collection on the website?
Maximalart.com carries a selection of our current seasonal items, best sellers, and classic styles. If there is a particular item you are looking for get in touch with us at the studio and we will be happy to help.
Are John Wind Maximal Art Catalogs available?
Yes! We keep current issues of our fashion look book and our charm catalog. To request a catalog, please email email@example.com or call us at the studio: 800-573-3308. Pricing is not included in the catalogs, but we would be happy to assist you with any questions you may have.
How can I find a retailer in my area that carries John Wind Maximal Art Jewelry?
Please feel free to email firstname.lastname@example.org for a list of stores in your area. Be sure to include the city and state you are looking for.
Placing an order
What are my payment options?
We accept Visa, Mastercard, and Discover credit cards.
How do I know my credit card/personal information is protected?
We understand the importance of your personal information remaining secure, so we have taken several levels of precaution to protect your information.
Can I place an order over the phone?
Sure! We love talking with our customers. Just call 800.573.3308 Monday-Friday 9am-5pm EST.
How do I know if my order was processed?
You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total. Double check your email address before submitting to make sure it goes to the right place! If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on “My Account” once you are signed in and selecting “My Orders.”
Pending: We have not yet received your order, but it is in the system and will be entered shortly.
Processing: We are hard at work producing your order.
Shipped: A package is on its way to you!
How can I reach someone regarding my order?
If you have any questions concerning your order please contact customer service at 800.573.3308 Monday-Friday 9am-5pm EST or email email@example.com.
Do I pay sales tax?
Pennsylvania residents only will be charged sales tax. It will be calculated and charged at the time your order is placed.
Can I cancel my order?
To cancel your order please contact customer service, Monday-Friday 9am-5pm. Orders that have already shipped cannot be cancelled.
Can I place a wholesale order?
Qualified wholesale customers can visit the “For Our Retailers” section of the website and request a Login & Password. All requests will be processed within 24 hours. You can also email us at firstname.lastname@example.org for immediate assistance.
Can I return or exchange my order?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. We also want you to be 100% happy with your purchase. If you are not satisfied with your jewelry for any reason, you may return it for a full refund (minus any shipping costs) within 30 days of receipt.
A credit will be issued for items returned after 30 days (minus shipping costs) and can be applied to a future purchase. Sale items and custom-made pieces are not eligible for return.
Please note merchandise purchased from an alternate authorized John Wind/Maximal Art retailer, including websites or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
For damaged/defective items not purchased online, please check the retailer’s return policy. Every retailer has a different policy, but we work very closely with our retailers to ensure that everything goes smoothly and that you are satisfied with your purchase.
Our typical repair time is two to three weeks.
Do you ship internationally?
Yes, we will ship anywhere you need us to. Currently, FedEx is the only shipping method available for international delivery. Please note that orders shipped outside the US may be subject to local customs fees or duties. Procedures will vary for incoming packages to different countries. Maximal Art is not responsible for non-paid import taxes nor will we issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. Delivery time for international orders will vary by country and we cannot guarantee delivery dates on these orders.
When will my order ship?
Each John Wind design is made to order here in our Philadelphia studio. Orders will be shipped within 10-14 days. Expedited shipping is available for added cost. Please note that 2nd Day and next day shipping methods indicate the transit time once the order is picked up by the carrier and does not include our 2 week production time. You will be notified via email when your order ships.
Where is my order shipping from?
Our studio is located right outside Philadelphia in Pennsylvania, and all orders are produced and shipped from this location.
What method of shipping is used?
Our orders are shipped through UPS. UPS does not ship to a PO Box. Please supply us with a street address. All international orders are shipped through FedEx.
How will my item be packaged?
Your item will come in a small customized John Wind jewelry pouch or John Wind charm card. Larger items will be packaged in a customized John Wind box with a bow. You will also receive our current brochures and/or catalogs.
Can I have my order gift wrapped?
We do not have an extra gift wrapping service however we can include a card with a message, please leave the message in our comments section.
Can I request a gift receipt?
Yes, please request a gift receipt in the comments section. We will mail your invoice separately.
How do I care for my Maximal Art jewelry?
We pride ourselves on offering a lot of look for a very reasonable price. That, in addition to the plated metals and the wide range of materials used, means that the jewelry should be treated with care and not worn every day, tempting as it is! By including our designs as part of your jewelry wardrobe, our pieces will last for many years. (Customers and friends regularly show off their ‘vintage’ pieces from the 80’s and 90’s, and they still look great)! Gentle aging and wear are a natural part of the process, and actually enhance the vintage look of the designs.
COTTON BALL PEARL CARE: The cotton ball pearls are really made out of cotton! While they are coated and lacquered, they are not meant for every-day wear, and they do not like water, makeup, perfumes, or hairspray...Think of them as special occasion pieces.
Jewelry should be stored in pouches or bags to keep the dust away. Silver-plated jewelry in particular should be stored in air-tight bags. If the silver tarnishes, use a dry 100% cotton cloth to wipe the piece clean. Using silver polish, water, or polishing cloths can actually break the sealing coat and will ultimately cause the piece to tarnish more. Perfume, hairspray and lotions can also harm. Make our jewelry the last thing you put on when you’re getting ready.
What are the materials used?
We use a variety of materials. A few key ingredients are charms made of brass or pewter, chains made of brass, steel or aluminum, Austrian crystal, vintage charms, glass pearls, lacquered cotton ball pearls, rhinestones and resin. We use different plating finishes including sterling silver plate, 24K gold plate, and most recently antique bronze. The original parts, however, come from many places and from tools that have been in use for decades. Given that, a range of finishes (brightness, darkness, etc) is to be expected, and in fact is part of what makes JW/MA unique!
Can you repair my damaged item?
Our jewelry is made with the best quality because our jewelry is plated our pieces are meant to age gently with time. When treated with care your jewelry will last for years to come. However, our jewelry is sensitive to water, perfume, hairspray, etc. Aggressive handling of hinges and clasps could result in damages. Should repairs be needed please contact email@example.com. If your jewelry has been damaged within a year of your purchase it will be repaired free of charge. For items that were purchased over a year ago a repair fee will apply. Please include a receipt when sending items back for repair.
Where do I send my jewelry for repair?
Send it back to our studio:
John Wind Maximal Art
200 Racoosin Dr, Ste 111
Aston, PA 19014
Please be sure to call us first (800-573-3308) for a Return Authorization number.
Please contact Lauren Moreno, our Brand Director, for any questions regarding press. 800-573-3308, ext. 114.