Ordering & Shipping
Promotions can not be combined or used with other offers. 'Gifts with purchase' and 'free gifts' can not be returned for refund or credit and are not valid unless the initial promotion requirements are met.
Can I return or exchange my order?
We want you to be 100% happy with your purchase, and if you aren't we want to understand why. Please contact us (either at 800-573-3308 or info@Maximalart.com) within 30 days of receiving your order if you would like to return. All returns must be authorized.
We will send you a return label to use via email. On any order over $150, this return is complimentary. On orders less than $150, the price of the return will be deducted from your refund.
(You can drop these packages off at your nearby UPS store, or call UPS to schedule a pickup)
After 30 days, we will accept your return (less shipping fees) and will send you a store credit that can be used towards a future purchase.
Sales items and custom made pieces are not eligible for return.
We also guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
*Please note merchandise purchased from an alternate authorized John Wind/Maximal Art retailer, including websites or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
For damaged/defective items not purchased online, please check the retailer’s return policy. Every retailer has a different policy, but we work very closely with our retailers to ensure that everything goes smoothly and that you are satisfied with your purchase.
We offer complimentary shipping on orders over $150. 'Free Shipping' is shipped via the most economical method, and may take longer to arrive.
When will my order ship?
Each John Wind design is made to order here in our Philadelphia studio. Orders will be shipped within 1-2 weeks. Expedited shipping is available for added cost. Please note that 2nd Day and next day shipping methods indicate the transit time once the order is picked up by the carrier and does not include our 2 week production time. You will be notified via email when your order ships.
Where is my order shipping from?
Our studio is located right outside Philadelphia in Pennsylvania, and all orders are produced and shipped from this location.
What method of shipping is used?
Our orders are shipped through UPS or USPS. UPS does not ship to a PO Box. Please supply us with a street address.
Do you ship internationally?
Yes, we will ship anywhere you need us to, but the shipping price noted on your order is only an estimate. We will do our best not to exceed this amount, but may contact you if there are any problems.
Please note that orders shipped outside the US may be subject to local customs fees or duties. Procedures will vary for incoming packages to different countries. Maximal Art is not responsible for non-paid import taxes nor will we issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. Delivery time for international orders will vary by country and we cannot guarantee delivery dates on these orders.
We will happily repair any wear and tear to your jewelry within one year of your purchase date. Please include your proof of purchase with the repair. This warranty does not cover shipping charges, you are responsible for shipping the item to and from our studio for repair.
After one year of wear, fees for labor, parts and postage will apply. Repair costs vary depending on the age and condition of the product. We will do our best to estimate the charges before we begin the work.
Where do I send my jewelry for repair?
Send it back to our studio:
1610 S. 8th Street
Philadelphia, PA 19014
Please be sure to call us first (800-573-3308) for a Return Authorization number.
If there is a charge for your repair, we will send you an invoice that you can complete online, and then we will begin your repair.
Repairs can take 4-6 weeks to get back to you. Please let us know if you need the item returned by a specific date.
How will my item be packaged?
Your item will come in a small customized John Wind jewelry pouch or John Wind charm card. If you choose 'gift wrap' at checkout, we will include a gift box.
Can I have my order gift wrapped?
Please choose the gift wrap option on the check out page.
Can I request a gift receipt?
All gift wrapped items come with a gift receipt. If you do not need the item gift wrapped, please request the gift receipt in the comments section.
I'm having trouble working the website. Is there help?
Yes! If you are having any trouble, please call us and we will do our best to help you immediately. Call us at 800-573-3308 or email us at firstname.lastname@example.org. We are a small business and will get back to you as soon as we can. We do not have 24-hr support.
Is the entire collection on the website?
Maximalart.com carries a selection of our current seasonal items, best sellers, and classic styles. If there is a particular item you are looking for get in touch with us at the studio and we will be happy to help you place an order or find a retailer.
How can I find a retailer in my area that carries John Wind Maximal Art Jewelry?
Our top retailers- those with the best assortment of product are listed on our Find A Retailer page. If none of these stores are near you, please feel free to email email@example.com for a list of stores in your area. Be sure to include the city and state you are looking for.
Placing an order
What are my payment options?
We accept Visa, Mastercard, American Express and Discover credit cards.
How do I know my credit card/personal information is protected?
We understand the importance of your personal information remaining secure, so we have taken several levels of precaution to protect your information.
Can I place an order over the phone?
Sure! We love talking with our customers. Just call 800.573.3308 Monday-Friday 9am-5pm EST.
How do I know if my order was processed?
You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total. Double check your email address before submitting to make sure it goes to the right place! If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on “My Account” once you are signed in and selecting “My Orders.”
Pending: We have not yet received your order, but it is in the system and will be entered shortly.
Processing: We are hard at work producing your order.
Shipped: A package is on its way to you!
How can I reach someone regarding my order?
If you have any questions concerning your order please contact customer service at 800.573.3308 Monday-Friday 9am-5pm EST or email firstname.lastname@example.org.
Do I pay sales tax?
Pennsylvania residents only will be charged sales tax. It will be calculated and charged at the time your order is placed.
Can I cancel my order?
To cancel your order please contact customer service, Monday-Friday 9am-5pm. Orders that have already shipped cannot be cancelled.
Can I place a wholesale order?
Qualified wholesale customers can visit the “For Our Retailers" section of the website and request a Login & Password. All requests will be processed within 24 hours. You can also email us at email@example.com for immediate assistance.