Shipping Info
Shipping Information
We offer complimentary shipping on orders over $75. 'Free Shipping' is shipped via the most economical method, and may take longer to arrive. If your shipment requires "signature required" or insurance, you must pay for upgraded shipping and note this option.
John Wind Jewelry is not responsible for any lost or stolen packages shipped.
When will my order ship?
Each John Wind design is made to order here in our Philadelphia studio. Orders will be shipped within 1-2 weeks, unless purchased from exclusive collection. Expedited shipping is available for added cost. Please note that 2nd Day and next day shipping methods indicate the transit time once the order is picked up by the carrier and does not include our 2 week production time. You will be notified via email when your order ships.
Where is my order shipping from?
Our studio is located in a historic converted stable in Philadelphia, Pennsylvania, and all orders are produced and shipped from this location.
What method of shipping is used?
Our orders are shipped through UPS or USPS. UPS does not ship to a PO Box. Please supply us with a street address.
Once your order is shipped and in the hands of the carrier, John Wind Jewelry has no control when unforeseen transit/weather delays occur.
Do you ship internationally?
Yes, we will ship anywhere you need us to, but the shipping price noted on your order is only an estimate. We will do our best not to exceed this amount, but may contact you if there are any problems.
Please note that orders shipped outside the US may be subject to local customs fees or duties. Procedures will vary for incoming packages to different countries. Maximal Art is not responsible for non-paid import taxes nor will we issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. Delivery time for international orders will vary by country and we cannot guarantee delivery dates on these orders.
Packaging
How will my item be packaged?
Your item will come in a small customized John Wind jewelry pouch with a romance card that tells you about our line. Items that are $60 plus will receive a branded gift box if available.
Can I request a gift receipt?
Please request the gift receipt in the comments section.
Can I place a wholesale order?
Qualified wholesale customers can email us at info@johnwind.com and from here we can set you up on our wholesale site.
How can I reach someone regarding my order?
If you have any questions concerning your order please contact customer service at info@johnwind.com
Promotions
Promotions cannot be combined or used with other offers.
Promotions cannot be used on exclusive collections IE (Grand Hotels, Custom, Etc). 'Gifts with purchase' and 'free gifts' can not be returned.